Candidates possessing good knowledge of accounting, tables of accounts, taxation, and profit and loss statements can apply. Candidates with PGDM / B.Com / B.B.A. / MBA – Finance can also apply. Local candidates preferred from Pune-West.
Roles & Responsibilities:
* Manage a large and diverse team of CSAs working towards pre-defined targets
* Responsible for maintaining discipline and absenteeism of team on the floor
* Responsible for staff retention within the team
* Ensure prompt and accurate service and achievement of targets
* To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently.
* To identify training / coaching needs of the team members and provide the same to the Manager
* To assist new members of the team by updating knowledge & bridge process gaps
* Be directly responsible towards fostering the development of team by motivating them
* To ensure team achieve productivity and quality roster adherence
* Ensure the professional and ethical conduct of team members
* Accountable for smooth flow of operations
* Coordination between Managers and Team Members
* Abide by companies and clients Information Security policies.
Eligibility:
* Graduate fom any stream
* Good Comm. Skills.
* Min 2+ year of exp as TL from Outbound/ Inbound process.
* Good analytical skills in English
* Time Management
* Ability to multi-task
* Ability to work well in and promote a team environment
* Excellent understanding
* Customer Service
* Quality focus